Speaker 1: Hello everyone, how are you today? I get to interview Ryan with the top are the most common questions that are asked about Google my business today. We’re pretty excited about this. How are you, Ryan?
Speaker 2: Crystal?
Speaker 1: Good. OK. So we don’t have a whole lot of time. And I’m going to start with my first question. How much does it cost to use Google? My business?
Speaker 2: Um, it’s free. That’s we liked F R, e, e, right? So free is a good and that’s the beauty of it. I mean, you can actually now though I, while I say that I’m just not too long ago, Google, you know, entered the uh, realm of um, being able to pay to show up on maps with your google my business page, which, you know, a lot of people are really excited about because um, you know, getting to that all coveted, you know, w three pack or whatever package it is, you know, getting on that first page of Google with your Google my business page on the maps can be very, very lucrative for your business. And, um, you know, to the tune of 100 inbound phone calls for one of our customers know every month, I mean, that translates into millions of dollars of business. So, you know, getting on that first page to make a big difference and, you know, but otherwise you don’t have to pay.
Speaker 2: You can just set up your google my business page. Um, I recommend that you just looked it up. I just actually in a networking group that I’m in, you know, one of the guys, you know was like Google my business page. What is that? How do you do it? I said, just look it up, type it in. It’s literally paint by numbers, super, super easy, and they make it super easy to set one up and the now the next step is though, is how to optimize it. And that’s, you know, that that’s a $10,000 question and, and the one that everybody’s looking to answer. And it does take time. You know, if you do what other people are not willing to do, then you’re going to get results that other people aren’t going to get in. And um, we just, we just make that process easier as a, as a company, we make it so that you can update your, Google my business page much more effectively from your smartphone, add photos from a text message, et cetera. And, um, that does help a lot because when you give google what it wants, Google gives you what, what you want.
Speaker 1: Yes. OK. Um, next question, how do we sign up and get verified?
Speaker 3: Yes.
Speaker 2: OK, how do you get signed up to get verified on the. OK, that’s a great question. So there, there, there is a, um, there is a verification process, but you know, you can just, just as simple as I’m a google my business, that’s good. Um, how does somebody get verified? It’s really a pretty simple process and you basically, you can get phone verified sometimes, very rarely, but most of the time it’s going to be a, um, a postcards. And what’s gonna happen is they’re gonna, they’re gonna send a postcard to your business wherever the addresses of your business. And, um, you’ve got to have that code ready and then you gotta log in, back into your google my business page and then give that code and then that verifies that you are at that physical address, otherwise you would not have been able to receive that postcard. And so that’s how google verifies. Now there’s other directories use different verification processes, but Google is one of the most stringent, I would say in that they, you know, they want to make sure that, you know, there’s a physical mailing address, you know, that, that, um, that you’re, you’re verifying through that process.
Speaker 1: OK, next question, Ryan, how do we find our business online once were verified?
Speaker 2: How do you find your business online once you’re terrified? Um, you mean how do you find your Google my business page? You can tell you there’s a lot. You just type in the business name and the city and um, and that’s really the most effective way to do it. The business name and the city that, that business. And that’s one of the things that people are up in arms about is, you know, I don’t just serve this one area, I want to show up for more areas, you know, how do I do that, you know? And, and this is the point that we’ve got to make is that, you know, Google is Google, my business is really a, it’s a, it’s to serve the local community. It’s, it’s to make it so that it’s easy to find your business when people are local. And hence we’re getting a lot more searches now or you know, words like, OK, you know, I’m attorney near me, you know, whether it’s voice search on Alexa or whatever, or Siri and um, and what would make sense that, you know, more people as more and more people are doing those types of searches that if you’re a business owner, you want to show up for more of those types of, for, in more areas.
Speaker 2: You know, when people are in Palm Beach Gardens and Wellington and singer island and all the different places or you know, here in La Jolla and del Mar. So it would you want to make the, obviously the business owner, if you serve all those areas you want to show up for all those years, but it’s, it’s tough sometimes to explain the business owners that, hey, we can really only control you showing up and in your specific area that you physically have that office at, um, outside of over time, can you get, can you gain more real estate? You know, yes, you can. Um, it doeS. And there’s some, there are some strategies around doing that and how to do that. And that’s some more that’s different. That’s an advanced topic.
Speaker 1: It’s just to do it on, to accelerate marketing if you have those advanced questions. Last and final question, ryan, is how do I flag inappropriate reviews?
Speaker 2: Ok, that’s a great question. So you’ve got to log into your google my business page and, and, or yelp or whatever. Um, if you know the same way, just log in and then there is, there’s usually a console that you go into their basically. Yeah, like doing on your google my business page and then you go to the review section and then there’s a little, literally there’s a little flag that you can click on and then if you flag it though, you’ve got to identify both on google my business and, or on yelp, what the reason is that you’re flagging that particular review for and what term of service that flag. And a lot of times when you flag, I’d say crystal, our success rate is probably what, 30, maybe 30, 40, 50 percent, sometimes some, somewhere between 30 and 50 percent in terms of getting a review removed.
Speaker 2: um, that is a bad review. I’m there. There’s, if you flag a review and you have a valid reason, especially obviously if it, if it’s within the terms of service or if it’s violating the terms of service, then it’s going to be removed. It’s just sometimes there’s some gray area, you know, in terms of a review and whether or not it, you know, it does or does not violate the terms of service or not. And so that’s why, you know, even if you think it violates the terms of service to who might not think of violating the terms of service. And so yeah,
Speaker 1: yeah, you definitely have to do your homework and your research and provide links and proof in order for a review to be flagged. And sometimes if all that research that you’ve done is still not accepted there, you know, you’ve got to request a call from google, got to move to the next step and keep going until you receive an answer.
Speaker 2: and that’s the reason why it’s so valuable to work with a company like ours that has those contacts at google and uh, does this day in and day out. And that’s, you know, searching the forums like you are the google forums, you know, in order to, uh, speaking of that, I just got a notice that, uh, one of our, one of our clients got a five star review, so that’s good. So, um, uh, yeah, I think the, uh, you know, it does pay to be in, in it, you know, like you are, you know, you’re in it, you’re, you know, you know the people on the forums, you’re starting to get a name in the forums and in, you know, people know to go to you and ask you questions and then to go to certain people to ask them questions when you don’t know the answer and if you’re a small business owner, you’re not gonna know where to go in order to get the answers to these questions in order to, you know, get a hold of the right person at google that can potentially, you know, push that review through or you know, or, or answer your question or, or maybe get a re review on a, on a review that, that, um, that is questionable as to whether or not it’s violating the tos or not.
Speaker 2: You know,
Speaker 1: definitely in it’s time consuming as well. So as a business owner, you don’t really have that time to build that connection or that relationship through the forum as well through my suffering. Ryan, those are the top questions that are asked of google my business before. Yeah. So for our small business decides to join or participate with google my business pages.
Speaker 2: Wow. That’s, that’s really good to know. I mean, yeah, you guys have any questions about, you know, about this or any other topics. I mean, we’re coming to you daily in order to give you value. Um, you know, w we’re going through an outline of topics and questions that we have from both our customers and also, you know, from doing what we call safari, it’s just our way of going to the watering holes of where the people are going and hanging out that, you know, that are business owners in the wild, you know, I’m asking questions and we’re just listening and seeing what those questions are and providing the answers and, and uh, hopefully you appreciate it. So if you do share this video and ask some questions, you know, put some comments below going and engage with us and, and um, and we’d ask that. Uh, yeah, he shows up and let us know what else, what other questions. Yeah.
Speaker 1: Yeah. So we definitely encourage you to tap the link below in the comments, download and read the case study below to learn how a property management company got over 300 [inaudible] reviews on google. Got on the first position on google maps and generated over 103 inbound leads per month from the search engines.
Speaker 2: Yeah, can, we’ve got a brand new, a brand, another brand new case study that we just out about that from another australian client of ours that, yeah, it’s really, really exciting. So they’ve, they’re getting just from reputation management, marketing and local search engine optimization. They’re generating over seven new doors. We work a lot with property companies a lot. And, and, um, yeah, just really exciting because I know that that number of new doors never is gonna go away. I mean it’s only going to grow and that’s seven new doors every quarter, so every three months. So about two to three new, you know, new clients for them every single month, um, from inbound phone calls. And those were really fun phone calls to take because there are people calling you, it totally switches the game around, you know, and typically they’re pre sold, especially if we’ve done a good job with their reputation, which we did, you know, they are really close to a hundred hundred, five star reviews on google now. And why are they there? Because they just ask for reviews and they’ve got a very, very good strategy and mechanism for getting people to go to where they need to very quickly to leave those reviews. That’s the number one challenge and one of the big things that we provide, you know, in our system, along with our review culture training. That really helps. But um, anyway. Awesome.
Speaker 1: Yep. Thanks for a great rest of your day everyone. Thank you.
*We use voice dictation so please forgive any spelling or syntax errors